FAQs

1. How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-3 business days. Once shipped, you can expect your package to arrive within 5-10 business days. Due to high demand, orders may take 2-4 weeks to arrive.

2. How can I contact customer support?

You can contact our customer support team by emailing us at info@shopepick.com. We strive to respond to all inquiries within 24 hours. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package. Please allow some time for the tracking information to be updated by the shipping carrier.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment method during the checkout process.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been shipped, it cannot be canceled or modified.